Return & Refund Policy

Thank you for shopping with us! As a fresh meat retailer, we take quality, food safety, and customer satisfaction very seriously. Please review our policy regarding returns and refunds below.

1. Conditions for Refunds

• Refunds will only be issued upon receiving and inspecting the defective product.

• Defective products include items that are spoiled, damaged, or incorrectly fulfilled upon purchase/delivery.

2. How to Process a Return

To be eligible for a refund:

1. Bring the Defective Item: Please bring the affected product to our retail location:

   58 New Upper Changi Rd, #01-115, Singapore 461058

2. Timing: Because perishable goods require proper storage and food safety handling, please return the item as soon as possible after noticing the defect.

3. Refund Processing

• Once the product is returned and confirmed to be defective by our staff, a refund will be issued to your original method of payment or provided in cash/store credit, depending on your purchase method.

• Items returned without the actual defective product cannot be processed for a refund.

4. Contact Us

If you have any questions or concerns before heading to the store, feel free to reach out to our team in person or contact us directly.